Frequently Asked Questions

  • My payment has been refused when placing my order, what shall I do,

If your transaction is declined during the online ordering process, please follow the instructions on screen. Check the information you have entered and try again, or alternatively please try another form of payment.
Make sure that the first line of your address is no more than 10 characters and that you have selected the right card type.
In some cases, your order may still be accepted but you will receive follow-up contact from our Customer Service team by email to inform you the payment has been declined. We will ask you to contact us via phone to resolve the matter.
Your order will be held for 72 hours prior to cancellation.
If you are placing an order of high value, please note that banks may occasionally put a hold on an authorisation as a security measure until they have received confirmation of the authenticity of the transaction from the card holder.

  • How do I place an order,


You can place your order online 24 hours a day, 7 days a week.


If you are a new customer or a returning customer, you will have the option to create an account or to go straight through to the fast checkout process without setting up an account.

  • I would like more information on a product,

Please email us on specifying what you need to know and we will send you as much information as we can, we are always happy to help and appreciate your time.

  • I would like my purchase to be sent as a gift without an invoice in the parcel,
We only email receipts and do not include these in our parcels and packages as we are actively reducing our carbon footprint, we can add a message if required so the recipient knows it is from you,
Please email us with your message promptly after your order or add your message in the optional message window during the checkout process.


Sign up to get the latest on sales, new releases and more …