If your transaction is declined during the online ordering process, please follow the instructions on screen. Check the information you have entered and try again, or alternatively please try another form of payment.
Make sure that the first line of your address is no more than 10 characters and that you have selected the right card type.
In some cases, your order may still be accepted but you will receive follow-up contact from our Customer Service team by email to inform you the payment has been declined. We will ask you to contact us via phone to resolve the matter.
Your order will be held for 72 hours prior to cancellation.
If you are placing an order of high value, please note that banks may occasionally put a hold on an authorisation as a security measure until they have received confirmation of the authenticity of the transaction from the card holder.
This may be possible but is not always guaranteed.
We can only change the delivery address shortly after an order is placed, so please call our Customer Service team on 08445672400 or email us as soon as possible email@example.com and we will advise if we can do this for you.